Making a claim

We all hope that we will never need to claim on our insurance, but if we do it is at that moment that Vizion can help guide you to a satisfactory conclusion.

It is really important that you get in touch with us as soon as you can after the loss so we can advise your insurer and get things moving on your behalf. Claims that are reported late can often be much more difficult to resolve.

In most cases, you can contact us during office hours. If an incident happens out of hours you can call the main switchboard number below and our out of hours 24/7 service will get in touch with one of our team. Alternatively, in most cases your insurer will have a 24/7 emergency number in their policy documentation. The best advice it to try that number first especially if it is a major incident such as a fire or a water damage loss so they can arrange to get the help you need as soon as possible.

If for whatever reason these options fail, contact John Sims on the mobile number below.

  • Call the switchboard on 0330 022 7003
  • Call John Sims on 07860 206720 or
  • Email us at